Freeze Frame - Picsolve
  • 12-Oct-2018 to 11-Dec-2018 (EST)
  • San Antonio Zoo
  • San Antonio, TX, USA
  • Full Time

Offer Health, Dental, Vision and 401K to all full time staff


GENERAL PURPOSE OF JOB

The Site Manager oversees San Antonio Zoo Photo location.   Responsible for day-to-day site operations by leading, inspiring and motivating your teams to maximize revenues while delivering the highest levels of guest service.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Recruit, onboard, train, develop, motivate and lead sales team on site.
  • Managers all employee relations issues in line with company policy and procedure. Administer progressive discipline including terminations. Liaise with HR.
  • Manage Merlin client relations.
  • Plans, assigns and directs work of staff.
  • Conducts performance reviews. Recognizes and rewards.
  • Addresses complaints and resolves problems.
  • Manage and lead the workforce Maximize productivity and manage situations in line with employment legislation.
  • Ensure site photography operation is fully resourced. Produce and manage staff schedules to ensure appropriate staffing levels, adhere to relevant legislation.
  • Process inventory orders to maintain inventory levels and ensure the accuracy of all media inventory records.
  • Reach and maintain appropriate levels of competence regarding the operation of registers and photography operating systems. Ensuring all equipment is used correctly, including print media.
  • Process reports in a timely manner and ensures accuracy with PDES, Salesforce, night report, sales study reporting, and any other operational documentation. Understand and integrate data to improve operations.
  • Communicate openly and timely with staff. Conduct/delegate daily briefing sessions and provide relevant information for maximizing productivity. 
  • Set budgets and targets, including revenue targets.
  • Minimize the cost of sales by accurately managing inventory, staffing costs, and loss prevention.
  • Attend and participate in regular management meetings, providing all required information and documentation on time and in line with management requests.
  • Monitor and control costs according to the business forecast, including monitoring all statistical and financial data for the operation; prepare daily, weekly and monthly reports on time; communicate results to team and management.
  • Adopt a flexible approach to change including adjusting site operations on an ad hoc basis in response to business requirements and site circumstances.
  • Develop and implement site operational policies and procedures to build and maintain strong working relationships with site management team, external suppliers, and Picsolve colleagues.
  • Maintain a professional appearance and disposition. Lead by example with time management and attendance. Maintaining staff and company confidentiality. Exercise a high degree of flexibility to meet business demands.
  • Proactively communicate and share business-related ideas with all Picsolve colleagues.
  • Cooperate readily, politely and amicably with other company personnel.
  • Deliver excellent guest service all the time, every time.
  • Travel as needed to site and conferences via various modes of transportation.
  • Observe, promote and comply with company policies.
  • Undertake any other duties which may be reasonably requested.

 

EDUCATION, EXPERIENCE & SKILLS

  • Bachelor's degree from four-year college or university preferred
  • One to two years related experience and/or training.
  • Intermediate to advance knowledge of Microsoft Office Suite.
  • Ability to travel, or get around, per business needs.

 

COMPETENCIES FOR SUCCESSFUL JOB PERFORMANCE

 

  • Commercial and Financial Awareness
  • Target in line with budget and/or forecast.
  • Staffing costs in line with budget and/or forecast, as a total and as a % of Picsolve Net revenue.
  • Staff turnover ratios not to exceed 8%.
  • Absenteeism ratios not to exceed 2-4%.
  • Media stock losses not to exceed the cost of sale.
  • Mystery shopper results - 90% average score for the year.
  • Demonstrates the ability to identify and deliver new revenue opportunities.

 

  • Guest Service and Quality
  • Guest First Operation: Ensure any guest within 50 feet of an employee is addressed by the employee and discourage any guest-employee interruptions unless an emergency.
  • Able to demonstrate a track record of delivering excellent guest service
  • Be passionately customer focused.

 

  • Managing, Leading and Team Working
  • Understand recruitment and selection processes and work schedule.
  • Experience running large-scale induction and training programs to achieve a motivated, multi-skilled workforce.
  • Experience managing performance and retention of all direct reports.
  • Leadership qualities that produce a high-performing, positive team.
  • Lead by example when managing personal attendance. Notify area manager for any late and absence occurrences.
  • Accurately manage time sheets for self and team.

 

  • Planning and Organizing
  • Able to plan/prioritize workload to achieve targets and deadlines.

 

  • Communication
  • Excellent communication skills and ability to deal with situations effectively.
  • Able to give and receive constructive feedback.
  • Professional demeanor when communicating with internal and external customers.
  • Notify manager regarding time off requests and late/absence occurrences.

 

  • Persuasion and Influence
  • Persuades and achieves cooperation of colleagues to adhere to group Retail policies.
  • Picsolve People App ambassador.

 

  • Personal Motivation & Commitment
  • Self-motivated and driven.
  • Seeks to continually develop self and employees.
  • High levels of integrity.
  • Creates a fun, positive and productive team.

 

  • Capability & Resilience
  • Acts as an ambassador to change.
  • Well organized and handles pressure well.

 

REQUIRED SKILLS & LICENSES

  • Intermediate to advance knowledge of Microsoft Office Suite. Ability to learn additional operational software. 
  • Ability to travel as business requires.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand and walk for prolonged periods of time.  The employee is also required to sit, talk or hear. The employee is required to use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

 

Work Environment

This position will require the employee to work indoors.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate noise.

Freeze Frame - Picsolve
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